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Why Big Companies Struggle to Make Decisions quickly and What Startups Get Right


The topic of decision-making speed and agility in startups versus larger companies has been explored by several authors and thought leaders. Below is a summary of key insights and suggestions from notable sources:


1. Jeff Bezos and the "Day 1" Philosophy

Jeff Bezos has extensively written about the importance of maintaining a "Day 1" mindset, which emphasizes agility, innovation, and high-velocity decision-making. In his 2016 Amazon shareholder letter, Bezos outlined key principles for avoiding the stagnation of "Day 2" companies:

  • High-Velocity Decision-Making: Bezos suggests that companies should make decisions with about 70% of the information they wish they had, rather than waiting for 90% certainty. This allows for faster action and course correction if needed.
  • Disagree and Commit: Bezos advocates for a culture where team members can express disagreement but still commit to a decision once it's made. This avoids endless debates and ensures progress.
  • Two-Way Door Decisions: Bezos differentiates between reversible (two-way door) and irreversible (one-way door) decisions. Reversible decisions should be made quickly, while irreversible ones require more deliberation.


What companies can do:

  • Empower teams to make decisions without excessive bureaucracy.
  • Encourage a culture of experimentation and learning from failure.
  • Focus on outcomes rather than rigid adherence to processes.

(Source: Forbes, AWS Executive Insights)


2. Chris Zook and "The Founderโ€™s Mentality"

Chris Zook, co-author of The Founderโ€™s Mentality, explores how large companies can emulate the agility of startups. He identifies three key traits of successful, founder-led organizations:

  • Insurgent Mindset: A relentless focus on growth and challenging the status quo.
  • Frontline Obsession: Prioritizing customer needs and empowering employees closest to the customer to make decisions.
  • Ownerโ€™s Mindset: Simplifying decision-making by reducing layers of bureaucracy and fostering accountability.


What companies can do:

  • Flatten organizational structures to reduce decision-making bottlenecks.
  • Reignite the entrepreneurial spirit by focusing on bold, customer-driven goals.
  • Empower frontline employees to act autonomously.

(Source: Harvard Business Review)


3. Ram Charan and Julia Yang on "Day 1 vs. Day 2"

In The Amazon Management System, Ram Charan and Julia Yang discuss how Bezos's "Day 1" philosophy can be applied to larger organizations. They emphasize:

  • Fighting Organizational Entropy: As companies grow, complexity and rigidity increase. Leaders must actively combat this by simplifying processes and maintaining a startup-like urgency.
  • Continuous Experimentation: Large companies should create small, agile teams (e.g., Bezos's "two-pizza teams") to drive innovation and decision-making.


What companies can do:

  • Break down large projects into smaller, manageable initiatives led by small teams.
  • Encourage a culture of rapid prototyping and iteration.
  • Avoid over-reliance on processes and focus on delivering results.

(Source: Business Insider)


4. Marcos Antonio Gonzรกlez and Orestis Terzidis on Startup Decision-Making

In their systematic review of critical decisions in startups, Gonzรกlez and Terzidis highlight the importance of swift, intuitive decision-making in early-stage ventures. They note that startups often prioritize:

  • Core People and Product Definition: Decisions about team composition and product-market fit are made quickly to adapt to changing conditions.
  • Market Segment Selection: Startups focus on identifying and targeting niche markets with speed and precision.


What companies can do:

  • Adopt a lean decision-making framework that prioritizes speed and adaptability.
  • Focus on iterative learning and rapid feedback loops to refine strategies.

(Source: Journal of Innovation and Entrepreneurship)


5. Vijay Govindarajan on Large Companies and Innovation

In his work on innovation in large companies, Vijay Govindarajan argues that big firms can innovate by adopting startup-like behaviors:

  • Separate Innovation Units: Create small, autonomous teams focused on disruptive innovation.
  • Invest in Intangible Assets: Focus on R&D and digital transformation to stay competitive.

What companies can do:

  • Establish dedicated innovation labs or skunkworks teams.
  • Encourage cross-functional collaboration to break down silos.

(Source: Harvard Business Review)


Key Takeaways for Companies:

Simplify Decision-Making: Reduce layers of approval and empower teams to act quickly.

Encourage Experimentation: Foster a culture where failure is seen as a learning opportunity.

Focus on Customers: Align decisions with customer needs and long-term value creation.

Adopt Agile Structures: Use small, cross-functional teams to drive innovation and speed.


By adopting these principles, companies can emulate the agility and decisiveness of startups while leveraging the resources and scale of larger organizations.


Consider booking a Coaching call to learn how you might leverage Technology Adoption to achieve your goals and how this and Process Optimization can support cultural change and improve customer experiences.

Please also visit my InnoGuidePodcast where I share insights from Authors and Mentors to guide Innovation.

I am Bob Bouthillier...

I have enjoyed a successful career leading innovation teams for 30+ years. With two decades of experience as a CEO, and as a key member of the leadership teams in two other firms, we grew two Startups, to successful exits, one to $880M, the other to $4.5B.


My Passion - Product Development

My passion is developing new products and I led the architecture and the development of 60+ products. I enjoy my role as a judge for startups enrolled in MedTech Innovator, and I have coached more than a dozen other startups as well, in medical product development.


My Key Challenge - The Scavenger Hunt

A key problem I faced was that we were wasting too much time locating information throughout the development process. Whether it was looking for notes about changes and issues or about finding marketing materials, dataroom materials for investors or even user-guides, it was always a huge time-wasting experience and a repeated scavenger-hunt.


My Solution

I solved this problem by building a Wiki that serves as our internal "Wikipedia" for each program. This uses off-the-shelf free platforms and provides a seamless link between your team and all of your existing data sources. It requires no programming skills and can be set up in one day and launched to be useful to your team within one week.


As a result, my teams operate smoothly without the chaos that results from the typical scavenger hunt environment of the workplace.


My Courses

I have several courses to help founders organize their teams for success, and in less than one hour, your teams will be comfortable finding their way and using your Wiki.


Once the scavenger-hunt is over, you may want to explore Agile program management mothods to improve efficiency and increase customer satisfaction.


As a certified ScrumMaster, I teach practical

Agile program management methods for medical product development to teams ranging in size from from small to very large.


While the Agile process rarely shrinks the timelines for projects, it yields much better results by building in many more customer touch-points throughout the iterative development process. This reduces stress, improves visibility and keeps both your team and your customers much happier.


Please visit my course page for more information.


My InnoGuide Podcast

I also host the InnoGuidePodcast to share the works of famous authors to guide Innovation.

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Connect with me on Linkedin, Twitter (X) or Facebook

For Help or support email:

bob (at) InnoGuide.net

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